Process Associate in Hyderabad – Freshers

Process Associate in Hyderabad . . . .
Company Name: Genpact . . . .
Job Role: Process Associate – Customer Service . . . .
Education Required: Any Graduate .. . . . .
Experience Required: Freshers . . .
Job Location: Hyderabad . . . .
Role :
Respond to customer queries and customers concern.
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies.
Reproduce customer issues and escalate product bugs.
Provide excellent customer service to our customers.
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
Required Skills and Qualification:
Graduate (Any Discipline).
Freshers are eligible.
Preferred qualifications.
Previous experience in a customer service role chat/email/voice.
Effective probing skills and analyzing / understanding skills.
Analytical skills with customer centric approach.
Excellent proficiency with written English and with neutral English accent.
You should be able to work on a flexible schedule (including weekend shift)


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